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What Our Clients Say About Us

True North Heating and Cooling would define success by achieving the highest level of customer satisfaction possible and the best compliment we can receive is a referral to a friend or family member. Hear what our customers have to say about us.



Testimonials

“Thanks for getting my furnace going Cory! Very knowledgeable and personable :) Outstanding professional service… I really appreciate the extra time and effort… thanks again.”

- D.R., Edmonton, AB

“I have to say this business was outstanding. We sent an e-mail on Sunday morning, ready to tear out our existing furnace because of non stop issues that no one was able to fix. Charge us to work on it sure… Fix it not so much. But True North called us with-in 15 minutes. They sent over a tech, who found 3 separate issues that no one else had noticed, fixed them, and was awesome. The furnace has worked perfectly… Can not believe the change. The company called us back 2 days later to ensure everything was going ok… Who does that anymore?

Swift, reliable, well organized… This crew is better than all of the others we had tried combined.

Thanks for the service True North… You are our go-to company from now on.”

- R and K, St.Albert, AB

“We recently had a furnace replacement completed by True North Heating and Cooling at our residence. The entire process from initial inquiry through the installation was a very positive experience. Our interactions were always pleasant, informative, and sincere. The installation was well organized and the workmanship was excellent. We will definitely be using True North for all of our heating and cooling needs in the future. We look forward to and anticipate a long term relationship with True North Heating and Cooling.We would recommend True North Heating and Cooling to anyone considering work on their HVAC systems. Thank-you for the excellent service!”

- Curtis and Maxine, Edmonton, AB

“Had Cory come out to my house this morning. Unreal Customer Service. Not only did he fix my furnace so I have heat back in my home but he explained to me what had happened to cause my motor to fail. He took the time to take the motor out and show me what was wrong with it. I will be calling you guys in the Summer time to have a look at my air conditioning unit. Hope you guys have a great weekend and thank you again. My little guy sure appreciates it.”

- L.R., Edmonton, AB

“Thank you for your honesty and your integrity. A class act all the way! I’ll pay fair price for that any time! I had a new furnace installed about a year ago by a competitor. You guessed it – a boatload of money. After just short of a year the furnace wouldn't heat the house properly. The installer abandoned his work while the unit was still probably under warranty coverage for labour and certainly parts. Briefly, a bee had got in the unit and plugged the water drainage line and that resulted in the furnace faulting when heat was called for. Finding that was actually quite amazing. Corey worked on the problem for probably 4 hours in total and would not quit until he found it and of course fixed it – he presented me with the carcass! These guys are my “go to” on HVAC stuff from now on. True North gives St. Albert some much needed credibility in the sales and service sector.”

- B.W., St. Albert, AB

“I can’t say anything but I found a gem of a company here in St. Albert. True North will be on my speed dial as long as I own a furnace or air conditioner. Don’t let someone sell you on the cheapest price around because these guys are priced fairly, trust worthy and thorough. I like the fact that I deal with the same people all the time and he wanted to take the time to do my repair properly. I had gotten some advice from another company and Cory without bashing the other company helped me understand my options so I could decide. That was pretty classy! I think everyone in St. Albert should know about this business. Thanks guys for being as good as your online reputation actually says!”

- Stephen, St. Albert, AB

“True North was just awesome. They came in at a competitive price – in fact gave better hardware at the same price as a competitor and their service was outstanding. Clean, prompt, easy communication with the office and they did a great job. Cory and Carmal were just fantastic throughout a stressful reno and were just what you’d hope for in a contractor. They’re a smaller business did the job without a hitch.”

- Peter P., Edmonton, AB

“LOOK NO FURTHER. If you are reading testimonials in order to make a decision about what company you should use for your heating or cooling needs, let me save you some time… I was in a very tight spot and the sale of my house depended on sorting out the furnace – FAST. Carmal was a welcome voice who empathized with my difficult position. Cory was punctual, professional and an all-around nice guy. True North had me squared-away in less than a week and I am hugely satisfied with the work. A family business that impressed me from the outset, True North is a company that has a personal touch and a vision focused on customer satisfaction, not just the bottom line. I highly recommend them and they are welcome to use me as a reference.”

- Jim J., Edmonton, AB

“We just had a new a.c. unit and garage heater installed by Cory,would like to say the experience from the estimate to completed job was first class all the way. talking to Cory and his wife made us feel like we have known them all our lives. we would highly recommend his company to anyone looking for a professional, friendly and top notch job.”

- J and L., Morinville, AB

“I would not hesitate to recommend Cory and his crew for any heating or cooling help you need. We were lucky enough to find them this past winter and they came at 2 a.m. and fixed our furnace problem long enough to get us heat in -30 degrees. He came back the next morning, with the parts needed, and the furnace has never run better. When we moved into our new place, we had him come and do some work for us. Next summer they will be back to install a/c. Thank you Cory, Mark and Carmal”

- C.B., Edmonton, AB

“I just wanted to let you know what a pleasant and stress free experience it was having True North install my Lennox air conditioning unit. Corey is a class act at what he does and is very professional. Even though we only have had it a short time, we love our new system.”

- Mr. K., Sherwood Park, AB

“Just had our new furnace inspected by the City of Edmonton to make sure everything was installed up to code and passed with flying colours! Thanks again Cory Huppie and co-workers from True North Heating and Cooling for doing a great job.”

- Mrs. M., Edmonton, AB

“Thank you so much, Cory Huppie and the rest of the crew from True North Heating and Cooling for the new furnace, A/C unit and Hot Water tank done in a day and a half, you guys are awesome! Looking forward to warm winters, cool summers and long hot showers:) For those of you looking for heating and cooling needs this year contact True North Heating and Cooling, you won’t be disappointed!”

- Lana, Edmonton, AB

“I was so surprised at the high level of costumer service I received with this company. Not only was the install handle with expert care, but the after service was exceptional. These are good, honest people, that truly care about their quality of work and the costumer themselves. It is a rare gem to find such a company these days. I would highly recommend them to my friends and family.”

- H.W., Edmonton, AB

“We first used true north heating and cooling to replace our furnace last year after someone else had missed a crack in our heat exchanger which I now know can be dangerous. Recently had them out again to repair an old air conditioner that came with the house, we weren't sure if it could be fixed. Cory was able to diagnose our issues and repair it for us instead of trying to convince us to get a new one. I love my air conditioner and have never slept better in my entire life. I would recommend true north to anyone who is looking for an honest company that has knowledge and great customer service at a reasonable price!”

- Bailey F., St. Albert, AB

“Other companies said they couldn't fix my old furnace, they didn't know how and the parts were unlikely available. I was told I would have to replace it but I couldn't afford a new one. I was amazed at the skill and technical knowledge that Cory had, he fixed my furnace quickly and efficiently, I am just so happy! Carmal was so great on the phone, I just knew this company was the right one, I will be calling them again to take care of all my furnace needs.”

- Vera Bud, St. Albert, AB


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